Best Western Plus City Centre/Centre-Ville

Was only at hotel one night. Room was good, clean, spacious. Did not have breakfast included, it would have been nice especially with young children. Location was fine.

Very nice service from the front desk. We did not have time to use the pool but it was very clean (at a glance). We booked the executive suite. The room was very quiet, very clean and had a citrus smell upon entering. The TV was very nice, and even when we had a bit of trouble, maintenance was super quick and even apologized for a short 20mn delay in service, which we did not mind at all. The hotel also has a parking with a few disabled parking spots.

Overall, a great stay in this convenient part of town. Easy walk to non-touristy, local restaurants and bar. Great accommodation for our 2 medium sized dogs at a busy time of year. Staff were very friendly and helpful. Only tip I’d give is to skip the $30 outdoor hotel parking and park at 380 Rue de Carbonne instead. Only $18 per night in a heated carpark made all the difference for our stay, and was conveniently located across the street from the hotel.

The front desk staff were very friendly and helpful, the room was nice, clean and spacious, and the location was very good. Overall, it was a pleasant and comfortable stay. The swimming pool was a little cold, and the hotel parking is on the expensive side, but these were minor drawbacks.

Tip for parking: the CSQ building has underground parking with spots for Best Western guests. It was $18, instead of the $32 at the hotel. And it was secured parking unlike the basic gravel hotel parking. Beds and main room were good Bathroom was dated and my room didn’t had have those big shampoo, conditioner or body wash Breakfast was basic and they need to hire more people for service! Great location for restaurants and 30min walk to Old Quebec. There are unhoused people, who didn’t bother anyone. I felt safe

The hotel was proper overall; however, at their restaurant, Le 330, we ordered two double espressos with our breakfast and the waiter charged us for four. When we brought the error to his attention, he indicated that he had misunderstood our request, and that he had in fact served us two quadruple espressos, so the bill was correct. Given that the error was his, as we did not order two quadruples, he should have at least offered one espresso as complimentary, but he did not. When I raised the issue wirh the hotel at checkout, they told me that the restaurant was separate from the hotel, and they could not help.

It's all in the details. Staff is extremely knowledgeable and helpful in every area. Special shout out to Renault T. and his lovely coworker Lana . They were so kind and helpful. As a g-free eater for medical reasons, I cannot thank them enough. While the hotel is a bit pricey for us it was worth every dime. Thank you

Overall, great experience. Lovely staff. Clean rooms. Delicious breakfast. Pretty close to main attractions on foot. It’s a 30 minute walk though from the Hotel to the Château Frontenac. Make sure you pack a good pair of shoes because some roads are pretty steep. As for the location, there are many homeless persons around. We didn’t mind it, we weren’t bothered once. If this is an issue for you, keep in mind the quality/price for your stay. I do recommend this hotel and probably will book again in the future.